Privacy Policy

Introduction

Senavida ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Profile information for providers (credentials, specialties, business details)
• Payment information (processed securely through our payment providers)
• Communications between providers and clients
• Health-related information you choose to share

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Connect wellness seekers with appropriate providers
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Ensure platform security and prevent fraud

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. All data is encrypted in transit and at rest, and we follow industry best practices for data protection.

HIPAA Compliance

For healthcare providers using our platform, we maintain HIPAA-compliant practices and can execute Business Associate Agreements (BAAs) as required.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@senavida.com.